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On 5/26/2018, I opened a claim for our washer which was starting to fail. They sent a repair guy to confirm the issue a few days later and collect the $100 deductible. A week after that, HWA informed me that I could either opt for a cash payout or order a replacement washer. I opted for the replacement washer. It is now 6/11/2018, and we are still waiting for our replacement washer. I called HWA's claims department and was informed that the manufacturer of our washer GE would be contacting us for a delivery date by 6/21/2018. Really?We have to wait an entire month to have our washer replaced?Crappy, slow service. Lowe's is right across the street. I could have bought a new washer THAT DAY. But it's too late. Now we're stuck waiting for this process to be completed.

 

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This includes our customer service centers, service technician network, IT strategy, operations and development and all related functions. The scope of his responsibilities integrates the development of customer driven service practices along with new technology applications to ensure continual innovation in how we serve customers. Prior to joining Cross Country Chris was President of Services at Best Buy which included leading the Geek Squad and service contract business. His deep career experience also includes global executive roles at NCR Corporation, Lenovo, Dell and Compaq. Additionally, Chris serves on the Board of Trustees for the Walker Art Center in Minneapolis, MN, one of the leading multi discipline Contemporary Art Museums in the world. Andrea Kane oversees our talent management, total rewards, training and development, employee recognition and internal communications strategies. Her focus is on enhancing our organizational culture and talent capabilities to better attract, develop, retain great people, and foster a highly engaged culture as a great place to work. Andrea has a proven track record of guiding companies through cultural and digital transformations, and has a passion for delivering creative and innovative talent solutions. Throughout her career, Andrea has held senior level roles with well known brands including AutoTrader Group, General Electric Company/NBC, Belkin International, Inc. and ADT. Andrea received her Bachelor of Science Degree in Industrial and Labor Relations from Cornell University.